Day and Night Party Rentals – No Surprises Policy™

Our goal is simple: clear expectations, fair policies, and great communication so your event runs smoothly. We believe in transparency so every customer knows exactly what to expect.

🌧 Western Massachusetts Weather Protection

Weather in New England can change quickly. Because of this we offer one of the most flexible weather policies in the Western Massachusetts party rental industry.

• Customers may reschedule their event due to weather with advance notice.
• For Saturday events, weather reschedule requests must be made by Wednesday at 12pm.
• For Sunday events, weather reschedule requests must be made by Thursday at 12pm.
• Your deposit will be fully applied to a new available date within 30 days.
• If equipment has already been loaded onto delivery trucks, the rental is considered active and cannot be refunded.

Many of our inflatables have roofs to help keep them dry during light rain. We recommend keeping your event scheduled unless the forecast calls for strong winds sustained rain throughout the day.

📅 Deposits & Rescheduling

• All rentals require a 30%–100% deposit depending on the size of the event.
• Deposits reserve equipment and remove it from inventory.
• Deposits are non-refundable but may be applied to a new event date within 30 days.
• Last-minute bookings or large events may require a larger deposit.

🚚 Delivery - Setup - Pick Up

• Customers receive a 3–5 hour delivery window a few days before the event.
• Many Saturday rentals are delivered Friday at no additional charge when possible.
• Please ensure the setup area is mowed, clear of debris and pet waste.
• A clear path of at least 3 feet is required for delivery access. Unlocked gate access to yard on pick up day

⚡ Power Requirements

Inflatables require a blower running continuously to stay inflated.

• A power outlet must be located within 75 feet of the setup location.
• If unplugged, the inflatable will deflate.

💳 Payments

• Final payment is due before equipment is set up.
• We accept cash or credit card.
• Please have payment ready upon delivery so our drivers can stay on schedule.

🛡 Safety, Licensing & Insurance

Day and Night Party Rentals is proud to be one of the few companies in the region that is:

• Licensed by the Massachusetts Office of Public Safety and Inspections
• Fully insured
• Committed to strict safety standards for inflatable equipment

Customers may request copies of licensing and insurance documentation at any time.

🔧 Equipment Care

Customers are not responsible for normal wear and tear. However damage caused by negligence or failure to follow safety instructions may result in repair or replacement charges.

Questions?

📞 Call: 413-552-6688
📧 Email: dayandnightpartyrentalsllc@gmail.com

Day and Night Party Rentals – The safe, clean, reliable choice for families, schools, and community events across Western Massachusetts and Northern Connecticut.